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General Terms and Conditions (GTC) for orders


In the following we would like to present our general terms and conditions, which we use as a basis for the provision of all services provided on On our website we sell Gitta Banko items as well as  gittabanko partner items.


Gittabanko items include the collections: Steffen Schraut, Zoe Ona and Gitta Banko.


Gittabanko partner items are all other brands that we offer in our shop.






1.1 These General Terms and Conditions (hereinafter "GTC") of Gitta Banko. (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller with regard to the goods presented by the Seller in his online shop. The inclusion of the customer's own conditions is hereby contradicted, unless something else has been agreed


1.2 These General Terms and Conditions shall apply accordingly to contracts for the delivery of vouchers, unless expressly agreed otherwise.


1.3 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.


2. About us


The website is operated by Gitta Banko. We are a company based in Germany and our business address is Mozartstr. 7, 41061 Mönchengladbach, VAT ID NR: DE325362896 


In our shop we also offer goods from third parties ("partner brands/manufacturers").


3. Partner brands / manufacturers 


The sales contract is concluded between you and the relevant partner brand. We are authorized by the respective partner brands to conclude the contract on their behalf and, under certain circumstances, to accept a declaration of withdrawal. 


We only mediate these purchases and act partly as a representative of the corresponding partner brands. The purchase contract is concluded between you and the relevant partner brand. More information about the Goods, the Partner Brands and the contract between you and that Partner Brand when you place an order.



4. Prices


The prices listed in the offer at the time of the order apply. The prices quoted are final prices, which means they include the applicable German statutory value-added tax. Until the purchase price has been paid in full, the goods remain our property or, in the case of Gittabanko partner brands, the property of the partner. 


For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs can also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

The payment option(s) will be communicated to the customer in the seller's online shop.


When paying using a payment method offered by PayPal, the payment is processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), under the validity of PayPal - Terms of use, available at or - if the customer does not have a PayPal account - under the conditions for payments without a PayPal account, visible under


5. Liability for Defects


If the purchased item is defective, the statutory liability for defects applies.


The customer is asked to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. If the customer does not comply, this has no effect whatsoever on his statutory or contractual claims for defects.




Of course, we grant the statutory right of withdrawal at any time.




7. Right of Withdrawal


If you are a consumer, you have the right to withdraw your order from the respective partner brand or from within fourteen days without giving a reason.

Please note: Your contractual partner for your order is the respective partner brand. We are authorized to accept cancellations for the partner brand. Therefore, the respective partner brand is not mentioned in the following, but we are named. A revocation against us is considered a revocation against the partner brand.


The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. 


In order to exercise your right of withdrawal, you must inform us (GITTA BANKO, Mozartstr 7, 41061 Mönchengladbach, Germany,

email: or by telephone on +49 (0)1606447252* (Monday - Friday from 9:00 a.m. to 6:00 p.m. CET) by means of a clear declaration of your decision to withdraw from this contract , inform.


8. Consequences of revocation


If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You have to send the goods to the respective partner brand or directly to uns  (whose address is found on the order confirmation that you will receive after purchasing the product) to be returned or handed over. 

The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.




9. Exclusion of the right of withdrawal


According to the law, the right of withdrawal does not apply to: • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal also expires in the case of: • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.






withdrawal form


If you want to revoke the contract, please fill out our form and send it back.






Gitta Banko


41061 Moenchengladbach



Email address:




We make every effort to ensure the accuracy of the information on the website. However, for individual information on products with partner brands, we rely on the information that we receive from the respective partner brands/manufacturers. We have no way of checking information for accuracy. We give you no guarantee or representation as to the accuracy, completeness or timeliness of this information.


Only the German language is available for the conclusion of the contract.


The order processing and contact usually takes place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.




10. Retention of Title


The delivered goods remain the property of until full paymentgittabanko.comor our partner brands.


11. Applicable law 


The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.


Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.



12. Choice of Law, Effectiveness

1. German law applies exclusively to all legal disputes arising from or in connection with the purchase contract, excluding the UN Sales Convention.

2. Should one or more provisions be ineffective, this does not affect the effectiveness of the remaining provisions.

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